Privacy policy

Last updated: 15 November 2026

Nazer El Mahatta (ناظر المحطة) shows train times and live positions in Egypt based on rider reports. This policy briefly explains what data we need to run the service and how you control it.

In short

• You can search trains and schedules without an account. An account is only needed to send reports, follow trains, or save favourites.
• Location is optional and used only while the app is open to suggest the nearest station or verify a report. We never track you in the background.
• Your phone number and email are private and never shown to other riders.
• There are no ads, and we never sell or share your data for marketing.

What we collect and why

• Account and profile data: Your phone number and display name to sign in with a one-time code, plus any optional details you add to your profile (such as an email for account recovery, a home station, or a profile photo).
• Reports and preferences: Train reports and public notes you submit, your points and weekly board rank (if you join the board), favourite trains and routes, and followed trains so we can send the alerts you asked for.
• Location (optional): Requested only when sending a report to suggest the nearest station and verify report accuracy. You can turn it off anytime in your phone's settings.
• Technical and diagnostic data: Basic device, session, and push-notification tokens, along with general usage and crash diagnostics, used to secure sign-in, deliver alerts, and fix bugs. You can turn off analytics and crash reporting in Settings → Privacy.

What other riders see

Other riders only see your display name and profile photo where you choose to show them (on a public note if you choose to show your name, or on the weekly board if you join it). Support messages and feedback you send are only seen by our team.

Running the service and security

We use trusted technical providers to run the app (for cloud hosting, sending verification codes and push notifications, automated content checks, and crash diagnostics). They process data strictly as needed to operate the service, and all connections are encrypted in transit.

Your choices and deleting your account

• You can edit your profile details or change your phone number in the app at any time.
• Delete in the app: Open Profile → Settings → Privacy → Delete my account and confirm with the verification code. Your account closes immediately and your personal data, favourites, and follows are erased.
• Delete by email: If you no longer have the app or cannot sign in, email your registered phone number to support@nazerelmahatta.com. We confirm the request with the number's owner and delete the account.
• When an account is deleted, past train reports remain anonymous with no link to you so train times stay accurate for everyone (for accounts banned for abuse, only the phone number is kept on a blocklist to prevent creating a new account).

Changes and contact

If we update this policy, the date above changes, and major updates are shown in the app. For any questions or requests regarding your data, contact support@nazerelmahatta.com.

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